Shipping Policy

Welcome to FurrVera. We are committed to delivering your pet's favorite products safely and efficiently. Please review our shipping policy below to understand how we process and ship your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

• Processing Time: 1–3 Business Days

• Estimated Delivery: 5–12 Business Days

Please note that delivery estimates are not guaranteed and may vary due to weather conditions, customs processing, carrier delays, or periods of high shipping demand.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, FurrVera may offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email with tracking details (where available) so you can monitor your package throughout its journey.

If you do not receive tracking information within a few days of placing your order, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

FurrVera is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses. If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Delayed Packages

While we work with reliable shipping partners, occasional delays may occur that are beyond our control.

If your order appears to be significantly delayed or has been marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to investigate the issue and assist you whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

• A brief description of the issue

We will review your request and provide an appropriate resolution as quickly as possible.

International Shipping

FurrVera may ship to select international destinations.

International customers are responsible for any customs duties, import taxes, or additional fees imposed by their local customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Multiple Shipments

Some orders containing multiple items may arrive in separate packages. This allows us to ship products from different fulfillment locations as quickly as possible.

You may receive separate tracking numbers for different shipments.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered the fulfillment or shipping process, we may no longer be able to make changes or cancel the order.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact our customer support team.

FurrVera

Email: alexbusy851@gmail.com 

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

We appreciate your trust in FurrVera and look forward to providing you with quality products and exceptional service for you and your furry companions.